Quality Control

At Travel and Transport New England, quality control has been built into every online reservation our travel agents handle.

Through the use of our in-house automated quality control system, Cornerstone, our travel agents ensure that every booking is 100% accurate, adheres to each traveler's personal travel preferences, and most importantly, complies with your company's travel policies.

Cornerstone audits more than 150 different elements contained in a typical reservation record, including correct credit card numbers, travel authorization codes, contract or department number, lowest fare, and seat preference. If any aspect of a booking has not been properly addressed or included, the reservation is returned to the booking travel agent. If left uncorrected, Cornerstone will prevent the record from being ticketed, and automatically place it in a special supervisory queue for follow-up action.

In addition, Cornerstone offers:

• Seat Checker – Performs a search 24 hours a day, every day, right up to the departure date to find if a traveler's preferred seat is available
• Waitlist Checker – Enables agents to quickly cancel and rebook any waitlisted segments of travel plans as new options become available