One Voice

Travel and Transport New England employees share a unique service philosophy called One Voice. Grounded in our commitment to continuously improve client satisfaction and communications with our customers, One Voice is a closed-loop, strategic initiative designed to share and celebrate client interactions that make a difference.

One Voice is both data and relationship-driven. Data from weekly surveys of recent travelers is used to drive the continuous improvement process, managed on a daily basis by our Director of Client Experience. The entire closed-loop cycle begins with One Voice certification of every employee and continues with the company-wide sharing of all client feedback. Client concerns are addressed as soon as they arise and learnings and improvements are immediately incorporated into the One Voice cycle.

One Voice guides every action undertaken by our team of travel professionals to achieve 100% client satisfaction.